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Frequently Asked Questions (FAQ)





What is the delivery cost?

Service fee $35.

Delivery fee $8-$14

Delivery fee varies according to location.




What are the shipping options?

Next day Delivery - within 24 hours of the time the order is placed.

Same day Delivery - within 3 hours of the time the order is placed.




What is your satisfaction guarantee?

GO!CERIES has a 100% satisfaction guarantee. If you find that something in your delivery is not what you would choose for yourself, please tell us and we'll refund/replace the item in question for you. It's that simple.


What are your payment options?

 We accept major credit and debit cards, COD or direct deposit.



Where are you located?

We are located in Bermuda.

Where do you deliver?

We deliver to homes, businesses, hotels and guesthouses island wide.




How may I contact you?

You can contact us by email to or phone between the hours of 6:00pm and 10:00pm on 441 755-4646.




What hours are you available for delivery?

We are available for delivery between 6:00pm and 10:00pm Monday - Friday and 1:00pm - 10:00pm on Saturdays.




How do I checkout?

The shopping cart appears automatically at the top of the product page. You also have the option to checkout by clicking on the product image and selecting the "Go To Checkout" option.




How do I choose my delivery time?

A comment section will be available during checkout. Please indicate the best delivery time and date in that field.




How can I change my order after checkout?

If you would like to change an order after checkout please contact us immediately via email to or by phone on 441 755-4646.




How long does it take for a refund to show in my account?

Refunds usually take 4-6 working days to reflect in your account.



Why are your prices different from the grocery store prices?

We try our very best to keep our prices consistent to the prices in the local grocery stores; however, due to the frequent fluctuation of grocery store prices our prices may be more or less.

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